Refunds will be processed within 24 hours.
If you opt for the latter, your order will be updated and shipped within 48 hours or with the next batch of shipment. If some or all of the item(s) ordered is unavailable, you will be notified via email/SMS to confirm your option of either a refund or an alternative item. We are closed weekends and on bank holidays. Orders are processed only on business days. Tracked and Next Business Day orders are processed within 72 hours or same day.Standard shipping orders are processed in within 1 week.How fast an order is processed depends on the shipping service chosen when an order is placed, and stock availability.
How long does it take for my order to be processed? You are responsible for any related or additional costs upon arrival in your country. Please familiarise yourself with your country’s customs rules and regulations. Should you decide that we ship the item again, you will be responsible for shipping costs.Īlthough our target market is the UK and rest of Europe, we are happy to ship to other countries. If the courier company is unable to deliver your parcel, and it is returned, no refund will be processed. We advise you familiarise yourself with the new rules/regulations, or if there are any import restrictions or regulations. Goods over a certain amount threshold may be subject to additional fees.You will be responsible for return shipping costs.The courier company may charge additional clearance fees to help clear your goods with the customs office before they delivery.You are responsible for duty and VAT fees/charges levied by customs office in your country.As the UK has left the EU, please be aware of the following before placing an order, Orders from countries within the European Union (EU) are shipped from the UK for ease of logistics. There is also an option for you to enter your card details directly if you prefer. This will bring up different payment methods (PayPal, Amazon Pay, Apple Pay, Google Pay etc) for you to choose from. Click the link to review your order and click the “Pay Now” button. An order will be created by us and an invoice link with order details will be sent via SMS or email. Please call 07309099587 (local call charges may apply) with details of the product(s) you want to order. This option is only available for customers in the UK. To reduce the possibility of fraud, your card billing address provided online must match the card billing address with your bank or Credit Card provider.Alternatively, you can opt to complete your purchase directly from the product page using either PayPal or Amazon Pay “Buy Now” buttons, whichever is available.You can use the shipping rates calculator found at the bottom of your cart to see shipping rates before completing your purchase via Credit/Debit card (card details will have to entered manually online), PayPal, Amazon Pay, Google Pay, Apple Pay (card details are automatically provided online). Choose your preferred hair colour from the colour swatches available.(if your chosen colour isnt available, you will be contacted via email/SMS to confirm if you prefer a refund or an alternative colour).To find a specific item, use the Search icon, also found on the homepage. You can navigate through the website using the menu button(s) on the homepage.If you are unable to find the answers to your questions below, please email us at Part 1: Placing an Order
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